Course Description
Whether you're yet to start your training or you've been in business for years, this course will get you up to speed on literally EVERYTHING you need to know to take your next step with the right foot.
By the end of this workshop you will have a whole stack of salon policies written up and know exactly how you're going to handle booking deposits, cancellations, late clients, naughty kids running around your salon and service guarantees.
You will know exactly where you stand on refunds and you'll have a waiver form printed out and ready to go to protect your business when you need to.
You can watch our Salon Success workshops in any order but our recommended order makes this #7 of 12.
Educator
Penny Lawler
Penny Lawler has combined her two passions - teaching and the beauty industry - into an extremely successful career. She began working in adult education in 2006 and qualified as a Nail Technician a year later. In 2011 she took the leap to make nails her full time job and it was a natural progression to include education within that role. Between 2011-2016 she built 4 successful businesses, all within the beauty industry - the very first of which was a nail salon that went from zero clients in a spare bedroom to 300 clients and several staff in 18 months. "With 9 years’ industry experience including 5 years running a school for Nail Technicians I see, on a daily basis, a steady stream of women who are drawn to our industry by passion BUT so many struggle after graduation, lacking the skills to turn their qualification into a viable business." Penny now shifts her focus to mentoring others in the industry and turning passion into profit.
Course curriculum
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1
Salon Policies
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Introduction
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Deposits and Booking Fees
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Cancellations and No Shows
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Lateness
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Children in the Salon
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Services for Children
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Fixing Another Salon's Work
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Guaranteeing Your Work
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Waiver Template
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Refunds
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Refunds: Useful Links
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Enforcing Policies
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Salon Values Template
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Up Next -
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