Course Description

Whether you're yet to start your training or you've been in business for years, this course will get you up to speed on literally EVERYTHING you need to know to take your next step with the right foot.

By the end of this workshop, you'll be much more confident with consulting clients at the start of every appointment, you will know how to keep good records of every service and although we hope it won't be necessary, you'll be prepared for your first complaint and how to handle it. 

Speaking of complaints, we're going to cover off taking things personally and sabotaging your ability to get clients out of fear - you've got this, and you're going to smash it.

You can watch our Salon Success workshops in any order but our recommended order makes this #8 of 12.

Educator

Penny Lawler

Penny Lawler has combined her two passions - teaching and the beauty industry - into an extremely successful career. She began working in adult education in 2006 and qualified as a Nail Technician a year later. In 2011 she took the leap to make nails her full time job and it was a natural progression to include education within that role. Between 2011-2016 she built 4 successful businesses, all within the beauty industry - the very first of which was a nail salon that went from zero clients in a spare bedroom to 300 clients and several staff in 18 months. "With 9 years’ industry experience including 5 years running a school for Nail Technicians I see, on a daily basis, a steady stream of women who are drawn to our industry by passion BUT so many struggle after graduation, lacking the skills to turn their qualification into a viable business." Penny now shifts her focus to mentoring others in the industry and turning passion into profit.

Course curriculum

  • 1

    Dealing With Customers

    • Client Consultations

    • Client Consultation Form Template

    • Client Consultations Activity

    • Adding Value through Consultations

    • The 80-20 Rule

    • After the Appointment

    • Criticising Your Services

    • Dealing with Complaints

    • Taking Things Personally

    • Fear of Getting Clients

    • Up Next -

    • The Best Friend Effect